WWII Veteran Short Of Choices As Homephone Is Cut Off Over Christmas
Tags: Homephone Choices, low price landline
An army veteran who served in the Second World War was forced to spend Christmas without a working landline this Christmas after his line was disconnected by service provider TalkTalk on 20 December 2011. Ninety-one year-old Jim Bradshaw of West Chesterton, Cambridgeshire was stuck without his home phone for more than ten days.
Although TalkTalk did eventually re-route Mr Bradshaw’s calls to his mobile phone, the former teacher explained that due to his arthritis, he often finds it hard to answer calls before the caller rings off, and when he does get there in time it is not uncommon for him to press the wrong button, accidentally terminating the call before it even takes place.
Mr Bradshaw said he was “absolutely brassed off. Somebody of my age shouldn’t have to be in this predicament. I’ve missed no end of appointments and invitations – I’ve had a very miserable time.”
Mr Bradshaw noticed that his line was not working when he attempted to connect to the internet. He presumed that work was being conducted on the line, although the longer he remained unable to connect, the more suspicious he became.
With a host of price comparison websites like Homephone Choices providing support and guidance on low price landline deals and service providers that will install your phone line for free , those in Mr Bradshaw’s position are able to research more reliable services and read feedback from existing customers before committing to a contract, although this information would not have been too useful for Mr Bradshaw over the holiday period as he noted what a struggle it was to get hold of any assistance from TalkTalk during this time due to lower staff levels.
Mr Bradshaw continued: “They routed my home number through my mobile phone so at least I can take incoming calls, but I’m not quick enough on the draw and sometimes I miss the call. I must have spent £20 ringing people back on my mobile.”
Mr Bradshaw is a retired teacher who lives alone. During the Second World War he achieved the rank of sergeant while a radar specialist in the Royal Electrical and Mechanical Engineers. His son Andrew, a Cambridge-based estate agent, said the family had been doing their utmost to help but dealing with TalkTalk was proving to be a ‘complete nightmare’.
At the time of writing, TalkTalk have not provided a statement relating to this matter.
Press Release Produced by: Mark From .
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